Refund Policy

1. Free Trial

Cilzas AI offers a 3-day free trial with no payment required. During this period, you can explore all trial features without any financial commitment.

2. Refund Eligibility

We offer refunds under the following conditions:

• Refund requests must be submitted within 28 days of your subscription start date (after the free trial ends)
• After 28 days from subscription start, refunds are no longer available
• Refunds apply to your most recent billing period only

3. How to Request a Refund

To request a refund within the eligible period, please contact us with your account email and subscription details. We will process your request within 5-7 business days. Approved refunds are returned to your original payment method.

4. Non-Refundable Situations

• Refund requests made after 28 days from subscription start
• Accounts suspended for violations of our Terms of Service
• Partial-month refunds for mid-cycle cancellations

5. Cancellation

You may cancel your subscription at any time. Cancellation stops future billing, but does not automatically trigger a refund. To request a refund, please follow the process above within the 28-day window.

6. Questions

If you have questions about this policy or need to request a refund, please contact our support team. We are committed to resolving any concerns fairly and promptly.